Returns & Replacements

Returns & Replacements

Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately. If you don’t receive it, please contact us. You can also visit your Member Center to view detailed information about the state of the order.

We will ship the package within 72 hours. Once shipped out, an email will be sent to you within the next 48 hours showing that the order has been shipped and could be tracked with the tracking NO provided. Please allow 5-7 days for delivery.

Delivery is guaranteed. If the package is lost we will reship at our expense.

Payment Methods

We promise you will get a full refund if you do not receive what you paid.

1. Credit Card

A. We accept Visa and Master credit cards. Your credit card information will be securely submitted to and verified by Visa and Mastercard to ensure authorized usage

B. Please make sure your billing information and shipping information is the same, or the payment will end into failure.

C. If your credit card payment fail, please contact the customer's service online. We will help you to pay with Western Union

D. As to the payment failure, if the failure remarks: System not avail. The buyer needs to go to card issuing company and consult the reason for failure. If it remarks Do not honor, it means the card issuing card feel there's risk in this visa deal and they refuse the deal. If this happens, the card holder can go the bank and show the card to the banker and prove you are the holder of the card so that you can require the bank authorize the deal. The buyer just need to reorder. If it remarks Declined, it means you input the weong card holder's name, card number, validity, cvv2, etc information. Under such occasion, you can reorder and input the right infomation, if it still declined, then the buyer needs to go to the bank and prove he is the crad holder

2. Western Union

Western Union is a very easy and quick way to send and receive. Pls go to www.westernunion.com and will learn more about the Western Union.

You will get 10% discount in the Western Union payment.

Enjoy your shopping with us!

Return Policy

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label

-You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

Customers have 30 days from the date of receive to change your mind and return the items without explaining the reason and katufashion.com has to issue a refund. You can request a return by contacting us at [email protected]. After receiving the return item, katufashion.com has to issue a refund back to customers’ account. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

(b) Damaged Products

Any items damaged on arrival can be returned to katufashion.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

For further information on return authorization, please contact us at [email protected]

(c) Return address

If you want to return your products, please contact us at [email protected]

(d) Refund

We will do refund once we’ve received the item you’ve returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at [email protected], we will reply you as soon as possible.

(e) Cancellation

You can cancel your order before your item is shipped. Please contact us at [email protected] when you want to cancel your order.